FAQ – We answer your questions

General questions

What is Moss?

Moss is the corporate card for transparent finance. We enable start-ups and digital companies to create and issue unlimited physical and virtual credit cards to teams and employees. In doing so, finance teams retain full control by being able to pre-approve expenses, create transparency on transactions made and adjust all cards and limits in real time. In addition, receipts and cost centres can be assigned to all expenses. At the end of the month, all data can be transferred to any accounting software via customised exports.

Where can I use Moss?

As a Moss cardholder, you get access to the entire Mastercard® network. With over 29.4 million online and offline merchants in more than 200 countries, Mastercard has one of the largest card networks in the world. Wherever Mastercard is accepted, Moss is accepted too.

Can I link Moss to my existing account?

Yes, the Moss corporate cards and software can be easily linked to your existing bank account.

Can I become a Moss customer?

In principle, any of the following company forms can become a Moss customer: Ltd, Plc, Unltd, LLP and company limited by guarantee. You can benefit from both Moss Debit or Moss Credit. Just book a demo with us and get more information about your individual case.

Is Moss a real credit card?

Moss Credit and Moss Debit are genuine Mastercard payment cards with the highest payment acceptance.

The payment cards are issued by Transact Payments Limited.

Can Moss Cards also be used at ATMs?

No. Our payment cards cannot be used at ATMs.

Moss Corporate Card Programme

How does Moss work?

With Moss, you can provide physical and virtual cards to individuals, teams or departments. You can set an individual card limit for each corporate card.

The finance team maintains full control by pre-approving expenses and providing visibility of every transaction made. All cards and limits can be adjusted in real time from your dashboard at any time. All transactions can be categorised according to your company's accounting structure with just a few clicks, including cost centre and VAT rate. Receipts can be uploaded via the web app or digitised via the mobile app. With Moss, you can spot trends in spending patterns, track changes from month to month and identify unnecessary expenses to save time and money.

Do I need to load money into my Moss account before I can get started?

Moss Credit does not require you to load any money into your Moss Account before getting started. Once you receive access to your account, you can make payments, benefit from high limits andpayment terms up to 60 days.

Moss Debit allows you to start spending as soon as you deposit funds in your Moss Wallet. Just sign up, make a deposit from your existing bank account and start using your cards right away.

How does Moss work together with my accounting department?

You can map your existing accounting structure in the Moss software. Each transaction can be individually assigned to the corresponding cost centre and assigned a VAT rate. With Moss you can make user-defined exports (e.g. as a CSV file) for almost all accounting software.

What are the requirements to receive cashback?*

Moss Debit customers receive 0.4% cashback at the end of the month on reaching a minimum transaction volume of £10,000. You get cashback whether you pay with a virtual corporate card or a physical card. Cashback is especially beneficial when it comes to regular expenses on subscriptions or software. Cashback at Moss simply means getting money back – without any points or conversion.

What are Moss virtual cards?

Moss Virtual Cards are digital-only cards that are ready to use and linked directly to your Moss account once created. Immediately after confirming your acceptance into our card programme, you can create virtual cards - as many as you need. You can change limits, freeze and deactivate cards at any time - all in real time.

With Moss you can create specific virtual cards for individual merchants, purchases or subscriptions. This not only simplifies the accounting process, but is also more secure because each virtual card has a unique 16-digit number. You can set an individual card limit per merchant or purchase and if you need to block a card number, your other virtual cards remain active.

What is the difference between Moss Credit and Moss Debit?

Moss Credit and Moss Debit are universally accepted by merchants all over the world. They differ from each other in the payment terms you receive.

If you apply and qualify for Moss Credit, you can benefit from limits of up to £1,000,000, which you can use to make card payments as soon as we have completed our credit assessment and your Moss account is opened. Conveniently repay your credit card statements up to 60 days later, improving your liquidity.

As a Moss Debit customer you benefit from the same powerful card features and controls as Moss Credit customers. However, you control your available balance by depositing funds in your Moss Wallet and can start using your cards without a credit assessment as soon your account is opened and your funds arrive. Using faster payments, funds transferred from your bank account are available to spend with your Moss Debit cards immediately.

Your Moss Wallet is an e-money account provided to you by PayrNet Ltd., an electronic money institute (EMI) authorized and regulated by the Financial Conduct Authority to provide payment services in the United Kingdom. Any funds on your Moss Wallet are securely held with Barclays Bank and safeguarded for your maximum protection.

Can receipts and accounting-related information be added to transactions?

Yes, the Moss web and mobile app allows you and your team to upload receipts and add other information such as cost centre and VAT rate to individual transactions.

Moss Security & Limits

How does Moss protect against fraud?

Moss uses the latest fraud prevention systems to proactively prevent fraudulent transactions and protect against malicious activity. If we suspect fraudulent activity, we can decline a transaction and freeze your card as a security measure. You can easily unblock your card at any time via your Moss portal - no phone calls or cumbersome processes required.

Does Moss support 3DS?

3DS (also known as 'Mastercard SecureCode' and 'Identity Check') is a process that provides security for your online credit card payments. With 3DS Identity Check, you identify yourself by providing secure information that is only available to you. This process provides an extra layer of security for your online transactions and makes it more difficult for fraudsters to gain access to your payment details. 3DS 2.0 is the latest version and offers you a smooth and secure process for authenticating your online payments.

Moss cards are compatible with Mastercard SecureCode (3DS). This means that whenever you see the Mastercard SecureCode logo, your online payments will go through the authentication process during checkout. Mastercard contacts Moss during the payment process to confirm your identity.

For authentication purposes, you will receive a one-time password for each online payment you make at participating merchants. The one-time password will be sent by SMS or email to the mobile phone number or email address you have on file with Moss. Simply enter the one-time password on the authentication page that appears and press 'Send'. The one-time password will then be verified and the transaction approved or declined. To ensure that the mobile phone number or email address you have entered is correct, your partially hidden mobile phone number or email address will be displayed. If the mobile number or email address is incorrect, cancel the transaction and either update your information on the portal or contact Customer Service on +44 20 4571 2718.

If you ever suspect that a fraudulent payment has been made with your card, contact Customer Service immediately on +44 20 4571 2718.

How does Moss handle my data?

At Moss, we take security and privacy very seriously. That's why we treat your personal and financial data in accordance with the General Data Protection Regulation (GDPR) and the Payment Card Industry Data Security Standards (PCI DSS) at all times. We pride ourselves on our state-of-the-art, bank-grade security structure. Find out more in our privacy policy.

Where are the advantages of virtual payment cards?

Virtual cards have numerous advantages. First, with Moss, any number of cards can be set up with just a few clicks. Second, Moss virtual cards can be flexibly adjusted, deactivated or re-budgeted at any point. Third, virtual cards increase security for online payments. In addition to virtual cards for general purposes, cards can be set up for recurring payments for specific merchants. It is also possible to set up cards for a one-time event.

Do I need to open a new bank account to use Moss?

No, you can simply connect your existing corporate bank account to Moss and get started.

How can we help you?

General questions

Moss Corporate Card Programme

Moss Security & Limits

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